At MITR.AI, we take your privacy and data security with absolute seriousness. This Privacy Policy outlines the specific mechanisms, boundaries, and security measures we employ to process, store, and safeguard data when you interact with our website, our corporate platform, or when your customers engage with our communication pipelines.
MITR.AI operates as an Adaptive Proactive Conversational AI Platform and is classified as a **Data Processor** under standard regulatory frameworks. We process customer metadata, phone numbers, email addresses, order histories, fee details, and conversational text turns strictly on behalf of, and under the explicit instructions of, our registered business clients (e.g., schools, merchants, clinics, and enterprises).
We strictly **do not sell, rent, or lease** customer database profiles, transaction logs, or chat turns to third parties. All data processing is strictly limited to:
All collected information is encrypted **both in transit and at rest**. Conversational databases are isolated using strict tenant-level row security constraints in our high-performance PostgreSQL servers. Real-time voice calls use direct, secure WebSockets over port 443 with zero intermediate server disk writing.
Merchants and individual subscribers retain full rights to request the deletion or retrieval of their historical conversational transcripts and registered contact records. Such inquiries can be formally raised by contacting our data protection officer at contact@mitrai.co.in.